Frequently asked questions

Register with your mobile number, verify the OTP, then complete the profile sections. A profile at 80% or more completion appears far higher in search results.

Every new profile is reviewed by our moderation team before it becomes visible. This usually takes a few hours and protects everyone from fake accounts.

Yes. Choose who is creating the profile during registration — parent, sibling, relative or friend — and the wording throughout adapts.

You choose: everyone, registered members, premium members only, or only people you have connected with. Anyone outside that audience sees a blurred version.

Only members whose plan includes contact access and who fall within the audience you selected in privacy settings. You can restrict it to connections only.

Yes. Deactivate from your profile settings — your data is kept and you can restore it simply by logging in again.

We score compatibility across religion, community, age, language, location, education, occupation, lifestyle, income and height, weighted by what you said matters. Scores are calculated in both directions, so you see people for whom you are also a good match.

Preferences are ranking signals rather than hard filters, so a strong match that misses one criterion is not hidden from you. Use search filters when you want strict boundaries.

The other member is notified and can accept or decline. If they accept, you become a connection and can start chatting.

Not immediately. There is a 30-day cooling-off period before an interest can be sent to the same profile again.

More interests, contact access, chat, seeing who viewed your profile and priority in match results. The plans page lists exactly what each tier grants.

Nothing. Your membership keeps the features it had when you bought it, for its full duration.

Every successful payment generates a GST invoice, downloadable from Payment History in your account.

Use the Report button on their profile or in the chat. Reports go straight to our moderation team and are reviewed ahead of general support tickets.

Do not send anything. Report the profile immediately using the "Fraud or money request" category. This is the most common scam on matrimonial platforms and we act on it quickly.

That member submitted a government ID and our team confirmed it matches their profile name. It does not verify anything else they have claimed.

Profile settings → Delete account. Your profile disappears immediately and all personal data is permanently erased after 30 days.

Wait for the resend timer, then request a new code. Check that the number is correct and that your phone has signal. If it still fails, contact support.